Evan Neufeld (He/Him)

Evan Neufeld

Head of Customer Service at Map System Inc.

Email: Eneufeld@mapis4u.com

Phone: 204-290-8202

Hello, my name is Evan Neufeld. I am a dedicated and customer-focused professional with 14 years of experience in providing exceptional service. My passion lies in ensuring that every customer interaction is positive, efficient, and memorable. Whether it’s resolving inquiries, handling complaints, or assisting with product-related issues, I thrive on delivering top-notch support.

Key Skills:

Effective Communication: Clear, concise, and empathetic communication to address customer needs.

Problem-Solving: Analyzing issues and finding creative solutions to exceed customer expectations.

Multitasking: Managing multiple inquiries simultaneously while maintaining accuracy.

Product Knowledge: In-depth understanding of our offerings to provide accurate information.

Patience and Empathy: Treating every customer with kindness and understanding.

In my role as a Customer Service Representative, I assist customers via phone, email, and chat, resolving their issues and maintaining a high customer satisfaction rate through effective problem-solving at MAP Systems Inc. I manage incoming calls, address product-related questions, follow up with clients to ensure satisfaction, and gather feedback. I also contribute to improvements by identifying pain points and suggesting solutions.