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Kara Emmer

Head Of Customer Success - Global at MAPAL Group (en)

Kara Emmer has a diverse work experience in various industries. Kara is currently the Head of Customer Success UK at MAPAL Group, a position they have held since July 2022. Before that, they were a Senior Customer Success Manager at the same company from October 2021 to July 2022. Prior to joining MAPAL Group, Kara worked as a Customer Success Consultant at the company from October 2019 to October 2021.

Before their time at MAPAL Group, Kara worked at Julius Meinl Industrieholding as an Account Manager. In this role, they managed accounts and key accounts, handled UK social platforms, worked with global marketing to create content, and acquired new clients. Kara held this position from March 2017 to October 2019. Additionally, Kara served as a Key Account Manager at Julius Meinl from March 2017 to September 2019.

Kara's work experience also includes roles at lululemon athletica and JOEY Restaurant Group. At lululemon athletica, they worked as a City Facebook Lead, responsible for creating compelling content and managing social media platforms. Kara also worked as a Key Leader, leading a team of educators and ensuring exceptional retail experiences. Kara held these positions from April 2016 to 2017 and from October 2015 to 2017, respectively.

At JOEY Restaurant Group, Kara worked as a Guest Services Manager. In this role, they worked closely with the management team, recruited and trained a guest service team, and provided coaching and feedback. Kara held this position from September 2013 to August 2015.

Kara's earliest work experience was as a Ski Snowboard Instructor at Skyloft Resort from November 2005 to April 2007.

Kara Emmer attended The University of British Columbia from 2007 to 2012, where they obtained a Bachelor of Arts (B.A.) degree with a major in Psychology and Sociology. In addition to their degree, they also obtained certifications as a Registered Yoga Teacher 200HRS from Balanced Life Yoga in December 2014, and as a CSIA (Canadian Ski Instructors' Alliance) member from CSIA British Columbia in December 2007.

Links

Timeline

  • Head Of Customer Success - Global

    June 1, 2024 - present

  • Head of Customer Success UK

    July, 2022

  • Senior Customer Success Manager

    October, 2021

  • Customer Success Consultant

    October, 2019