Andrea Boisvert is an experienced professional in contact center operations, currently serving as a Contact Center Vendor Specialist and Operations Vendor Coordinator at MAPFRE since September 2020. In this role, Andrea manages vendor partnerships for North America Contact Center and Insurance Operations, focusing on interactive voice response systems and omnichannel operations. Previous experience includes working as a Workforce Management Specialist at MAPFRE, where responsibilities involved monitoring call center performance for over 200 agents and coordinating training and staffing resources. Prior to MAPFRE, Andrea held an Analyst position at Philips, enhancing call center performance metrics and supporting the expansion of new business lines. Andrea's career began at Philips Lifeline as a Senior Personal Response Associate, supervising a team and managing customer service operations. Currently pursuing a Bachelor of Science in Business from the University of Phoenix, Andrea also studied at Southern New Hampshire University.
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