Claudia Wharton is the Director of Ombudsman and Ombudsman at MAPFRE Seguros, bringing over 25 years of experience in people management, coaching, and mentoring. They oversee more than 2,500 professionals, demonstrating a strong commitment to humanized service and effective customer resolution. Claudia has received several accolades, including the "Executive of the Year" award in 2013, and has extensive expertise in areas such as human resources, commercial operations, and Six Sigma projects. They are also involved in various professional organizations and have delivered presentations at notable events. Claudia continues to enhance their knowledge through ongoing education in various fields including neuroscience and business administration.
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