DEIVIDI GREGORIO

Deividi Gregorio possesses extensive experience in the Call Center sector, having held various roles from service delivery to operations coordination. Deividi's last position was as Coordenador de Operações at Call Tecnologia e Serviços, where responsibilities included managing teams and monitoring performance indicators that influenced contract revenue. Prior to that, Deividi worked at Contax and Call Contact Center as a Supervisor, overseeing customer service teams and administrative tasks. Deividi's educational background includes a Bachelor’s degree in Business Administration from UNINOVE, completed in 2014. Currently, Deividi is a Coordenador de Operações at MAPFRE, focusing on outsourced service management and operational KPI tracking.