Eliana Refuto

Eliana Refuto has a diverse background in operations and customer service within the insurance and telecommunications sectors. With recent experience as an Analista de Siniestros at MAPFRE, Eliana specializes in managing claims, ensuring personalized client interactions, and collaborating with technical and inspection teams. Prior roles include Analista de Operaciones at Lockton, managing various underwriting tasks, and Customer Service Representative at Aegis Argentina, providing customer support for Telefonica services. Eliana has also held positions in collections and as a commercial advisor, showcasing strong negotiation skills and a commitment to customer satisfaction. Education includes conflict management training from EY Academy of Business and courses in Microsoft Excel.