Ellen Massunari has extensive experience in financial operations and management, serving as Head de Cobrança at Trigg Brasil from November 2019 to October 2022, where responsibilities included team management across Operations, Digital Channels, Data, CRM, Strategy, and BackOffice, along with strategy formulation for digital channels. Currently, Ellen holds the position of Gerente de Cobrança at MAPFRE since October 2022. Prior experience includes serving as Gerente de Operações – Planejamento at Millennium Cobranças Empresariais from November 2008 to November 2018, focusing on strategic planning and process improvement, and as Gerente de Operações at SISCOM from November 2018 to November 2019, overseeing the management and training of a large workforce. Educational qualifications include a Bachelor's degree in Business Administration from Centro Universitário Padre Anchieta, a postgraduate degree from Fundação Getulio Vargas, and an MBA in Finance and Financial Management Services, also from Fundação Getulio Vargas.
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