Evelyn Soto is an Operations Director with over 30 years of experience in the services sector, focusing on process automation, operational efficiency, and client experience. Currently, Evelynn leads operational management at MAPFRE, ensuring strategic alignment in billing and claims processes. Previously, at ARS Humano, they designed and implemented quality management systems that significantly improved productivity and earned national recognition. With a strong foundation in systems engineering and various postgraduate qualifications, including a master’s in Digital Marketing and Customer Experience, Evelyn is adept at driving innovation and managing systematic organizational changes.
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