Felipe da Silva Ribeiro has extensive experience in IT support and system administration, primarily at MAPFRE since April 2010, where roles included Senior Support Analyst and SCCM Administrator, focusing on the management of Microsoft System Center Configuration Manager (MECM 2103) and implementing critical security updates and operating system distributions. Previous experience includes a Junior Support Analyst role, managing Windows File Servers and Exchange Server, and a Technical Intern position, where responsibilities involved hardware troubleshooting and support. Felipe holds a Technology degree in Systems Analysis and Development from Uninove and is currently pursuing an MBA in Software Engineering at USP/Esalq, expected to complete in November 2025.
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