Fernando Luiz Orpinelli

Fernando Luiz Orpinelli is a customer care specialist with extensive experience in strategic relationship management and operational analysis. They served as a customer service attendant at Grupo Segurador Banco do Brasil & Mapfre from 2014 to 2018, and most recently held several roles, including Senior Customer Care Analyst, at MAPFRE from 2022 to 2023. Currently, Fernando is pursuing advanced studies in customer experience, with certifications from the World Customer Economic Science and a specialization from Track.Uni. They have also earned a degree in Business, Management, Marketing, and related support services from Senac Brasil.