Javier Flecha is the Director of Operations at MAPFRE ESPAÑA, bringing over 30 years of experience in the insurance sector with a focus on operational management and transformation. They previously held various leadership roles, including Director of Operations at MAPFRE ARGENTINA and MAPFRE BRASIL, where they managed complex operations and led high-performance teams. Javier's expertise lies in applying artificial intelligence, automation, and omnichannel models to enhance contact centers and claim processes, consistently driving cost optimization and improving customer experience. They earned a Licenciado in Derecho from Universidad de León from 1986 to 1991.
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