Jillian McMillen possesses extensive experience in business process management and operational improvement, having held various managerial roles at notable companies including MAPFRE and Verti. With a foundational background as a Shift Manager at Taco Bell, Jillian developed strong supervisory and customer service skills. At MAPFRE, Jillian led enterprise-wide BPM transformation initiatives, focusing on efficiency and innovation, while also executing multi-year strategic plans that integrated performance monitoring and data analytics. Jillian's academic qualifications include a Bachelor of Science in Management Engineering and a Master's degree in Operations Design and Leadership from Worcester Polytechnic Institute.
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