Jon Cappadona

Jon Cappadona has extensive experience in operations management and consulting, currently serving as an AI Support Supervisor at MAPFRE since August 2020, where responsibilities include enhancing customer service efficiency through procedural and automated solutions. Prior to this role, Jon operated as an Operations Consultant, developing custom solutions for businesses to optimize their operations. Jon has held managerial positions in customer experience at RJC Insurance Agency and has contributed as a Mindfulness Instructor at the Center For Resilience. Jon's background also includes coordinating operations and IT for the New Camaldoli Hermitage, mentoring students at the University of Connecticut, and significant roles at financial institutions such as Credit Suisse and Charles Schwab. Jon holds a Bachelor of Science in Business Administration from Arizona State University, a Master of Arts in Educational Psychology from the University of Connecticut, and is qualified to teach Mindfulness-Based Stress Reduction.