Joseph Russell is a Senior Process Analyst at MAPFRE since September 2016, specializing in leading initiatives aimed at improving cost efficiency and quality service for customers using Lean and Six Sigma methodologies. Prior experience includes roles such as Senior Business Analyst for Robbins Gioia, where responsibilities involved gathering and documenting business requirements for high-profile projects, and Business Process Engineer at Waste Management, focusing on enhancing operational workflows for large-scale clients. Joseph also served as Contract Manager and Process Improvement Analyst at the Rhode Island Quality Institute, optimizing contract management processes and improving operational efficiencies. Earlier career roles included positions at Cigna, where contributions spanned from project analysis to site optimization and training. Joseph holds a BSBM in Business Management from the University of Phoenix.
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