Joveny Coelho possesses over a decade of experience in product management, project management, and customer experience within the dynamic insurance sector. They have successfully led the complete product lifecycle, from conception to launch and ongoing management, while focusing on market segmentation and value propositions. Joveny holds a postgraduate degree in Business Administration and has worked collaboratively with multidisciplinary teams to enhance product offerings and improve customer satisfaction. Currently, they serve as a CX Senior Strategy Analyst at BMG Seguros, where they define product strategies and monitor customer interactions to identify improvement opportunities.
Location
São Paulo, Brazil
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