Kercia Guimaraes has extensive experience in operations analysis, primarily at Mapfre from April 2004 to December 2020, where roles included Analista de Operações and Coordenadora de Operações. Responsibilities encompassed monitoring proposals, managing system improvements, developing operational norms and procedures, creating management presentations, and fulfilling internal and external audit requirements. Kercia also generated managerial reports, analyzed and resolved systemic issues, and handled various processes related to insurance products and claims. Academic credentials include a degree from Centro Universitário Italo Brasileiro, earned between 2011 and 2013.
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