Lourdes Sempértegui, MBA, is a leader in processes and operational management with over nine years of experience in the insurance industry. They have served as Jefe de Procesos at MAPFRE Atlas and are currently the Gerente de Estrategia y Transformación at MAPFRE, where they drive the company’s strategic vision through technology and process improvements. Lourdes holds a Master of Business Administration with a specialization in Digital Transformation and has completed several professional development programs, including Organizational Leadership and Change Management from Harvard Business School Online.
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