Marcelo Dapare is a Superintendent at MAPFRE, where they focus on enhancing customer experience and operational efficiency within the insurance sector. With over 15 years of experience in leading claims operations, Marcelo has a strong background in implementing digital solutions and utilizing artificial intelligence to drive innovation. Previously, they held various leadership roles at Porto Seguro, overseeing claims analysis and fraud investigations. Marcelo also holds an XBA in Innovation and Management from the Nova School of Business and Economics and an MBA in Business/Managerial Economics from Fundação Getulio Vargas.
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