Mateus Santos has been part of the insurance market since 1996, working across various areas including Process Management, Quality Management, and Strategic Planning. They have held a significant role in managing Contact Center operations over the past six years and currently serve as the Director of Providers at MAPFRE, focusing on business partner management for Auto and Massified operations. Mateus has also attained several degrees, including an MBA in Insurance Management and specialization in Business Management from prestigious institutions.
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