Mauricio Moreno

Mauricio Moreno is an accomplished professional with extensive experience in process management, quality assurance, and transformational leadership, currently serving as the Director of Process Management, Quality & Transformation at MAPFRE since May 2003. In this role, Mauricio is responsible for developing and implementing process management strategies, standardizing operational models, and overseeing RPA service management and technological demands. Previously, as COO of MAPFRE México and Head of Process Management, responsibilities included managing corporate processes and administering internal policies. Prior experience includes serving as Process Deputy Director at Banco del Sureste, where Mauricio focused on standardization and coordinated projects such as the Y2K Transition Contingency Plan. Mauricio holds a Specialist degree in Executive Enterprise Management and a Postgraduate degree in Quality and Productivity Management, as well as a Licentiate degree in Business Administration and Management.