Michael Moraca

Michael Moraca is a seasoned professional in the insurance industry with extensive experience in claims analysis and management. Currently serving as an Analista de Sinistro Pleno / Qualidade Automóvel at Mapfre since April 2015, Michael has progressively taken on roles focused on quality management and customer feedback analysis, overseeing Net Promoter Score (NPS) metrics and driving improvements across departments. Prior experience includes positions at SLV Consultoria de Seguros, HDI Seguros, Sol Reguladora de Sinistros, and Companhia Mutual de Seguros, where responsibilities included evaluating claims for automobile incidents and bodily injury, as well as facilitating communication between claimants and insurers. Michael's academic credentials include an impending MBA in Administration and Business from Universidade Anhembi Morumbi, alongside a degree in Gestão de Processos Gerenciais and a Técnical qualification in Gestão Empresarial from Senac São Paulo.