Mirian Santos is currently a Supervisora Oper Call Center at MAPFRE, where they have focused on enhancing customer experience through personalized service and empathetic communication since 2025. Previously, from 2020 to 2025, they held various roles at MAPFRE, including Consultor de Vendas and Atendente de Operações, gaining extensive knowledge in administrative support, customer service, and sales. Mirian began their career in customer service and acquired valuable skills through training in various areas of the company. Additionally, they are pursuing a degree in Gestão de Recursos Humanos at Centro Universitário FAM, expected to be completed in 2025.
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