Monique Hicks is an experienced technology support specialist with a diverse background in providing executive-level IT assistance. Currently serving as an EUS Executive Support Specialist at MAPFRE since July 2022, Monique manages comprehensive technology support for executive staff, addressing hardware and software needs with professionalism. Prior roles include Support Services Technician at EarlySense, where Monique significantly improved customer resolution times and trained field technicians, and IT Support Technician at HaystackID, focusing on Tier 2 support for desktop and system issues. Earlier experience as a Professional Support Engineer involved supporting C-Suite executives and managing ticket resolution, while Monique's role as Lead VoIP Technician at The Ergonomic Group included supervising installations and training end-users. Monique holds an Associate of Arts and Sciences degree in Computer Forensics from ITT Technical Institute.
This person is not in the org chart
This person is not in any teams
This person is not in any offices