Patricia Evans, SCLA, is a dedicated professional with over 30 years of experience in the customer service field and has served in leadership roles for more than 20 years. Currently, they are the Senior Manager for Casualty Claims in the Northeast Division at MAPFRE, where they provide guidance to staff and emphasize responsiveness to customers. Their extensive insurance industry experience encompasses areas such as billing, call center operations, physical damage, casualty, and no-fault, with a strong focus on Medicare compliance. Patricia is also pursuing education at Harvard Business School and Bryant University.
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