Rafael Gobbi has extensive experience in systems analysis, beginning with a role as Analista de Sistemas at Micro Mídia Informática from May 2004 to September 2008, where responsibilities included analyzing client service requests and managing IT change/configuration processes. Subsequently, Rafael served as Analista de Sistemas and later as Gestor de Incidentes at Mapfre Seguros from September 2008 to December 2009, focusing on incident management and ensuring service quality from external suppliers. Since August 2013, Rafael has continued working as an Analista de Sistemas at Mapfre. Educational qualifications include a Bachelor's degree in Computer Science from FACCAMP and training in IT Governance from GREEN.
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