Rubens Ribeiro has significant experience in the insurance and financial sectors, currently serving as Gerente de Digitalização e Implantação at MAPFRE since October 2020, with previous roles including Coordenador de Digitalização and Coordenador de Qualidade e Implantações. Prior to this, Rubens held the position of Analista de Qualidade e Desempenho Sênior at GRUPO SEGURADOR BANCO DO BRASIL E MAPFRE from July 2007 to January 2017, where responsibilities included conducting new projects, analyzing processes, managing performance indicators, and delivering training sessions aimed at improving Call Center and Backoffice operations. Rubens is pursuing an MBA in Digital Business at USP/Esalq from April 2024 to April 2025 and holds a degree in Marketing from Uninove - Universidade Nove de Julho, completed in 2016.
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