Sergio Herranz is an experienced professional in customer experience and product management, currently serving as the CX lead and Product Manager at MAPFRE from January 2023. With a robust background in UX and product/service design, Sergio has held various roles, including Academic Coordinator and Teacher at UXER School, and previously as Head of Digital Experience at Savia (MAPFRE Digital Health). Sergio's academic experience includes teaching at ISDI and Universidad Carlos III de Madrid while contributing to the UX field as a researcher and designer at notable companies such as UserZoom and Multiplica. Sergio holds a PhD in Computer Science with a focus on Human-Computer Interaction from Universidad Carlos III de Madrid, along with multiple degrees in Computer Science and Technology, complemented by recent training in product management.
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