Vanesca Silva is a Senior Implementation Analyst with extensive experience in people management and team supervision. They have held supervisory roles at TIVIT and TEMPO USS, where they provided critical support to customer service teams and facilitated training programs. Currently, Vanesca works at MAPFRE while pursuing degrees in Hotel/Motel Administration and Human Resources Management. Their educational background also includes a postgraduate degree in People Quality Management from Universidade Estácio de Sá.
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