Vinicius Vidal is a Senior Customer Experience Analyst at MAPFRE, focusing on customer journey and relationship strategies in the insurance sector. With four years of experience in Life and Pension operations at Bradesco Seguros, they developed strong skills in sales negotiation, diversity, and communication. Vinicius graduated in Advertising and Marketing from Mackenzie University and is currently pursuing a postgraduate degree in Commercial and Sales Management at FGV. Additionally, they studied English at Olivet English Language School in Brighton in 2019. Vinicius aims to enhance their expertise in the insurance industry to contribute to MAPFRE's growth and customer satisfaction.
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