Nelson Wong

Nelson Wong is an IT Specialist and Technical Support Analyst at Maplesoft since January 2022, bringing valuable experience from a prior role as a Performance Analyst at NAVBLUE, an Airbus Company, from June 2018 to January 2021. In this capacity, Nelson evaluated aeronautical information and managed obstacle databases, ensuring compliance with internal agreements while liaising with state regulators. As a Performance Support Specialist at NAVBLUE, Nelson triaged customer support requests, categorized airport obstacle data, and utilized Python libraries for data analysis and visualization, maintaining a customer satisfaction rating above 90%. Nelson holds a Bachelor of Science in Physics from the University of Waterloo, obtained in 2018.