Maplewave provides premier digital solutions and consulting services for the telecommunications industry.

Used by telcos around the world, our solutions let telecom customers shop how and when they want, using any combination of digital and physical channels. We call this omnichannel approach Transact Anywhere.

For over 30 years, we’ve helped our clients overcome their pain points and become leaders in their markets.

Headquartered in Dartmouth, Nova Scotia, our global footprint includes major footholds in South Africa, and the U.K.

Telecommunications

Maplewave

Maplewave's headquarters in Dartmouth, Canada

Adam Baggs

Kathleen Jay

Grant Carstensen

Roberta Keough

Sandra Pitts

Matthew Brannon

The Software Development Team at Maplewave is responsible for designing, building, and maintaining the digital solutions that empower telecommunication customers to seamlessly connect through both digital and physical channels. This team develops innovative software, ensures the integration of various systems, and collaborates on R&D projects to continuously enhance the company’s omnichannel offerings. Additionally, they work on backend data management and conduct rigorous testing to guarantee the reliability and efficiency of Maplewave’s products.

Software Development Team

The Business Development and Strategy Team at Maplewave identifies and capitalizes on new market opportunities within the telecommunications industry to drive company growth. They formulate strategic initiatives, cultivate client relationships, and align product and service offerings with market demands, ensuring Maplewave's omnichannel solutions effectively meet the evolving needs of telcos worldwide. They also oversee partnerships, sales strategies, and marketing efforts to expand Maplewave’s global footprint.

Business Development and Strategy Team

The Leadership Team at Maplewave is responsible for setting the strategic vision and direction of the company, driving global business development, overseeing operational excellence, and ensuring the company’s digital solutions meet market demands. Comprised of top executives including the CEO and various VPs, this team collaborates to foster innovation, drive sales and marketing initiatives, and deliver high-quality service to clients in the telecommunications industry.

Leadership Team

The Business Analysis team at Maplewave specializes in understanding and translating the complex needs of the telecommunications industry into effective digital solutions. This team conducts detailed requirements gathering, process mapping, and data analysis to ensure our products align with client objectives. They serve as a critical link between stakeholders and development teams, facilitating seamless communication and ensuring that our omnichannel approach, Transact Anywhere, is successfully implemented to enhance the customer experience.

Business Analysis

The Sales and Customer Success team at Maplewave is responsible for driving revenue growth and ensuring customer satisfaction. They engage with telecommunications clients, both during and after the sales process, to understand their needs, offer tailored digital solutions, and provide continuous support. This team focuses on fostering long-term relationships, helping clients implement Maplewave’s omnichannel solutions seamlessly, and ensuring they achieve their business objectives.

Sales and Customer Success

The Technical Support & DevOps team at Maplewave ensures the seamless operation and integration of our digital solutions for telecommunications clients. They manage network infrastructure, provide technical assistance to clients, ensure system reliability, and drive continuous improvement through DevOps practices. This team is critical for maintaining our Transact Anywhere omnichannel solutions, enabling smooth and efficient customer experiences across digital and physical channels.

Maplewave

Org chart

Teams

Software Development Team

Business Development and Strategy Team

Leadership Team

Business Analysis

Sales and Customer Success

Technical Support & DevOps

Offices

Maplewave

Org chart

Teams

Software Development Team

Business Development and Strategy Team

Leadership Team

Business Analysis

Sales and Customer Success

Technical Support & DevOps

Offices

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