Ranjit Kumar HM is an experienced IT Service Management professional specializing in ServiceNow, with a background in process improvement and collaboration within various industry sectors. Currently serving as Request Process Owner and ServiceNow Business Analyst at Mark Anthony Group, Ranjit has previously held significant roles at Kyndryl, NTT DATA Canada Inc., and NTT DATA Services. Expertise includes managing service request processes, consulting on ITSM best practices, and enhancing business efficiency through data analysis and system implementations. Ranjit holds a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University and has developed a comprehensive skill set through roles ranging from Technical Support Associate to Account Service Operations Senior Analyst.
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