John O'Keefe

John O'Keefe is a seasoned executive with extensive experience in operations and incident management. Currently serving as the Sr. Director of Incident Management at Mark43 since July 2025, John previously held the position of Vice President Operations at Acquia from February 2012 to September 2024, leading global teams in Customer Success Management, Support, and Operations. Earlier career roles include Director of Network Operations at Gomez and Vice President of Technical Operations at 38 Studios, demonstrating a strong background in technology and customer support. John also served as President of Mentor Media, a startup focused on online gaming newsletters. John holds a Bachelor of Science degree in Computer Science from Saint Michael's College.