Serafina Shields

Serafina Shields is an experienced professional with a strong background in client relationship management and customer service. Currently serving as a Client Relationship Manager at Marken since November 2022, Serafina contributes to logistics services for clinical drug products and supports cell and gene therapy. Prior experience includes roles at Gofor Finance Ltd as a Senior Customer Resolution Executive and Marketing Sales Support Executive, focusing on customer complaints and marketing strategies. Earlier positions include Assistant Manager at Enterprise Rent-A-Car, where Serafina managed corporate accounts and marketing efforts, and Event Sales Coordinator at Apex Hotels, responsible for coordinating numerous events. Serafina holds a BA (Hons) in Languages and Marketing Management from Edinburgh Napier University.