David Harrison is an Associate Director of Customer Insights and Operations with extensive experience in operational excellence and customer transformation. They previously served as Director of Customer Operations & Insight at Atlanta Group, leading initiatives in customer experience and data-driven strategies. Their past roles include Head of Operational Excellence at Ageas UK, where they achieved significant improvements in income and employee engagement, and Head of HR and Development at AGEAS Retail Limited, where they shaped strategic people plans. David holds multiple qualifications, including a Masters Level 7 Award in Systems Thinking and Service Improvement and is a certified practitioner in change management.
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