Scott Russell is a strategic digital CX delivery leader with expertise in initiating, planning, and executing digital solutions. With previous roles at Jet2.com and Jet2holidays, Atlanta Group, and Direct Line Group, Scott has consistently focused on simplifying customer journeys and enhancing service delivery through effective team collaboration and communication. Currently serving as a Digital CX Delivery Partner at Markerstudy Distribution, Scott continues to drive improvements in customer experience by leveraging agile methodologies and ensuring customer-centric initiatives are executed successfully. Scott holds a Bachelor of Arts in Radio and Television from The University of Salford, as well as certifications in Agile Scrum Foundation and Scrum Master from Simplilearn.
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