Christopher Ward is an experienced Customer Relations Manager currently serving as the Head of Customer Relations at Markerstudy Insurance. They have a demonstrated history of working in the insurance industry, with skills in operational management, quality improvement, complaint management, and regulatory compliance. Christopher was awarded Gold for Complaints Manager of the Year at the UK National Contact Centre Awards in 2020 and serves as a judge for both the UK National Contact Centre Awards and European Contact Centre & Customer Service Awards. They actively participate in industry forums and workshops, focusing on best practices in complaint handling.
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