James Dolden is a seasoned professional in claims operations management with extensive experience across various organizations in the insurance sector. Currently serving as Claims Operations Manager at Markerstudy Insurance since April 2020, James previously held the position of Personal Injury Team Manager at AXA XL from October 2017 to April 2020. Prior roles include Operations Project Manager at RFIB Group Limited and Informa, focusing on project management within shared service centers. James has managed significant operational teams and delivered performance improvements in claims at CAA. and ERS, encompassing roles such as Recoveries Claims Manager and Claims Operations Development Manager. Early career experiences include positions at Churchill/RBSI and First Active Mortgages, contributing to a strong foundation in claims processing, project management, and team leadership. Education was completed at Darrick Wood, Orpington, Kent from 1987 to 1993.
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