Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations.  Our Voice of Market approach includes the latest multi-channel customer experience management solutions, with a strong focus on feedback systems designed to the needs of front line managers and channel partners in Business to Business programs. 

Our research shows that good customer experiences elevate the value of the brand in a customer’s eyes, resulting in customers freely sharing their good experiences in social media and other personal channels. We have seen that this helps brands attract new customers, thus growing their business. To capture these combined benefits, Market Probe has defined a new construct - customer advocacy.  Advocacy drives loyalty and customer growth, making it the most powerful metric for a business to monitor.

Every customer experiences a progression of stages in their product ownership. Loyalty and advocacy have to be earned by a brand by providing good experiences to customers across their product ownership. Our comprehensive approach to business solutions includes capabilities such as data visualization, configurable dashboard modules, social media analytics, benchmarking, software based coding and text analytics. We harness these tools to deliver insights that reveal the impact of customer experiences on customer loyalty and advocacy, leading to business growth for our clients. Market Probe has particular expertise in helping clients migrate their programs from traditional tools to digital data collection platforms, with the appropriate calibrations that protect historical measurements. This helps our clients with enhanced response rates, customer engagement and cost savings. Our approach also delivers value by expanding the scope of our client’s market feedback programs to critical customer facing operations that may not have been completely covered using traditional data collection methods.

Market Probe

Market Probe's headquarters in Milwaukee, WI, United States

The Milwaukee office focuses on data management and analysis, supporting Salesforce-based operations to enhance business performance.

Milwaukee

Tanniru Rao

Karen Ethington

Carol French

Bonnie Lockwood

The Data Analysis and Management team at Market Probe plays a crucial role in transforming data into actionable insights that enhance customer experiences and drive brand loyalty. This team specializes in leveraging advanced analytics, data visualization, and software solutions to assess the impact of customer feedback on advocacy and business growth. By collaborating with various stakeholders, they ensure the seamless migration of traditional data collection methods to digital platforms, ultimately improving response rates and engagement while safeguarding historical metrics.

Data Analysis and Management

This department oversees project execution and client services to ensure successful delivery and client satisfaction.

Project Management

This department focuses on promoting products and services while driving revenue through client engagement and market expansion.

Sales and Marketing

This department manages sales processes, analytics, and administrative support to optimize performance and efficiency.

Sales Operations

The Leadership Team at Market Probe guides the strategic direction and overall management of the company. This team is responsible for making high-level decisions to ensure the company's Vision of Market Feedback systems and customer advocacy approaches are effectively implemented. They oversee financial performance, operational efficiencies, administrative functions, and network services, ensuring alignment with Market Probe’s goals of enhancing customer experiences and business growth for clients.

Market Probe

Org chart

Teams

Data Analysis and Management

Project Management

Sales and Marketing

Sales Operations

Leadership Team

Offices

Market Probe

Org chart

Teams

Data Analysis and Management

Project Management

Sales and Marketing

Sales Operations

Leadership Team

Offices

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