Estefanía F. is a dedicated professional with extensive experience in Contact Center operations, specializing in the insurance, banking, and telecommunications industries. They have held leadership roles that involved team management, business development, and process improvement, notably supervising operations for Linea Directa Aseguradora and Marktel. Estefanía has a strong focus on customer satisfaction and operational excellence, as well as a commitment to fostering motivating work environments. Currently, they are pursuing a degree in Marketing at Universidad UDIMA and are advancing their mediation skills through a program at Asociación ICEA.
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