Duaa Shehadeh is a skilled professional with a background in customer support and IT service analysis. Currently serving as a Regional Customer Support representative at Marlink since August 2023, Duaa previously worked at Injazat Data Systems from January 2015 to June 2020 as an ITIL Service Analyst and IT Help Desk Coordinator, focusing on client SLA management and software support. Duaa's early experience includes a trainee position at STS in 2012, where responsibilities involved understanding internet workings and configuring security appliances. Duaa holds a degree in Computer Engineering from Hashemite University, completed in 2013.
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