Shyle Braithwaite

Shyle Braithwaite is a seasoned leader in customer experience and operations, currently serving as the Head of Customer Success for North America and EMEA at Maropost. Shyle has held pivotal roles, including Senior Director of Customer Care at Tucows and Director of Customer Success & Support at Stamped.io, where they drove significant improvements in customer satisfaction and retention. With a background in marketing and management, Shyle's educational credentials include a Bachelor of Arts from the University at Buffalo and an Associate Certification from Integral Coaching Canada. Shyle is also an Associate Member at Pavilion and a Customer Success Coach with Catalyst Software, mentoring the next generation of customer success leaders.