Claire Stapleton is a Senior Manager of First Line Governance & Assurance at Mars Capital, where they lead a team focused on achieving results for customers and stakeholders. Previously, Claire held various management roles at Permanent TSB, including Manager of the Arrears Support Unit and Contact Center Manager, where they developed policies and procedures to enhance operational efficiency. With a commitment to coaching and staff development, they spearheaded initiatives to improve customer engagement and compliance within regulatory frameworks. Claire has pursued extensive education in investments and financial services at LIA, further bolstering their expertise in the field.
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