Anna Otero is an experienced professional in the IT and customer service sectors, currently serving as a Sales Operations Specialist and Customer Service Manager for Ethel M Chocolates at Mars since April 2019. Anna Otero has a history of progressively responsible roles at Mechdyne Corporation from April 2015 to April 2019, including Service Desk Team Lead, Service Desk Specialist, and Senior Service Desk Agent. Prior experience includes the role of IT Specialist - Field Engineer at AIS, Inc., Software/Technical Support Specialist at MOGO Dental Software, and Help Desk Analyst at TAM Retail. Anna Otero holds a degree in Networking Systems Administration from ITT Technical Institute-Oak Brook, completed in 2016.
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