Carlos Bertacini is a skilled IT operations professional with over 15 years of experience in IT service management, service assurance, and operations. Currently serving as the Global IT Operations Director at Mars, Carlos has previously held various roles, including IT Services Operations Manager and Network Analyst at BT Global Services. With a strong focus on digital transformation and customer service quality, Carlos has led large teams while applying Lean Six Sigma and ITIL best practices. They hold an MBA in Strategic and Economic Business Management from Fundação Getulio Vargas and have a background in telecommunications technology.
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