Carlotta Giannuli is the Head of Customer Service at Mars South Europe, drawing from extensive experience in the organization since 2018. Previously, they held various roles, including Key Account Manager for the Grocery Channel and Customer Service Specialist, where they successfully managed projects related to eCommerce and service level improvements. Carlotta coordinated cross-functional initiatives and led a team of Customer Service Associates in Italy and Greece. They earned both a bachelor's and a master's degree with honors in Environmental and Food Economics from the Università degli Studi di Milano.
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