Chris O'Neil

Chris O'Neil is an experienced professional in customer experience management, currently serving as the Sr. Manager of Customer Experience at Mars Global Services since April 2020. In this role, Chris develops and implements strategies to enhance customer experience across various service lines, emphasizing change initiatives and customer-centric practices. Prior to Mars, Chris held the position of Director of Contact Experience & Optimization for eCommerce at Transformco, overseeing customer insights for Sears.com and Kmart. Chris also worked as Sr. Manager of eCommerce Customer Operations at Sears Holdings Corporation, focusing on improving the online customer journey. Earlier experience includes serving as Corporate Manager for Store Operations at Office Depot Inc., where operational strategies for numerous stores were developed and implemented. Chris O'Neil holds a Bachelor of Science in Information Technology from the University of Phoenix.