Dani Hamilton currently serves as the EU Chatbot Product Manager at Mars Pet Nutrition Europe, where responsibilities include leading the European AI/chatbot strategy and developing a sophisticated multi-lingual chatbot to enhance customer service. Previously held roles at Mars include EU DTC Pet Parent Experience Program Coordinator and EU DTC Pet Parent Experience Associate, where contributions focused on optimizing operations and developing the initial English and German chatbots. Prior experience includes customer care roles at LimeLife by Alcone, where guidance and support for the team ensured high service levels, as well as positions in translation and marketing at Vicampo.de GmbH and teaching assistance at École Élémentaire Jean-Jaurès. Dani Hamilton holds a degree in Modern Languages (German and French) with Translation from the University of Nottingham.
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