Jen Andersen is a Senior IT Operations Service Delivery Lead with over 10 years of experience in IT Service Management, focusing on service and cost optimization. Currently serving as a Global IT Services Product Manager at Mars, Jen has previously held significant roles such as Senior IT Service Manager at A.P. Moller - Maersk and CMS Migration Manager at InterSystems. Jen is passionate about driving process improvements and operational excellence, utilizing tools like ServiceNow and Jira, and is certified in ITIL v4 and as a Scrum Master. Jen holds a Master's degree in Library and Information Science from Drexel University and a Bachelor's degree in Communication Systems and Technology from Cornell University.
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