Joel Genaro is an accomplished IT manager with extensive experience in service and vendor management, currently serving as Global IT Service Vendor Manager at Mars since April 2019. Previously, Joel held various leadership positions at Hewlett Packard Enterprise, IBM, and Banco Santander, focusing on service delivery, cloud services, and Unix/Linux leadership. Educational qualifications include a recent postgraduate degree in Project and Process Management from FranklinCovey Brasil and an MBA in Business Management from FGV, along with professional coaching training from Sociedade Latino Americana de Coaching. Joel's diverse background reflects a strong expertise in IT service management and coaching.
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